Employee Assistance Program - Terms and Conditions

• Bookings are confirmed within 24 hours period of being notified

• Oasis Counsellors are all member of recognised professional bodies such as PACFA/CCAA.

• Session cancelled or postponed need 24 hours notice or cost of session will be fully incurred

• Collected information for ongoing counselling purposes will be confidentially secured by Oasis People and Culture

• Name of employee for counselling sessions will be encrypted for invoicing and accountability to employer.

• Full details of confidentiality between counsellor and the employee are outlined in the Confidentiality and Disclosure document agreed to by these parties prior to commencing counselling.

• Names of employee for compulsory debriefing sessions will be disclosed for accountability.

• Oasis People and Culture Pty Ltd do not provide legal reports or Family Court reports or WorkCover reports. 

• Counselling Sessions are 50 minutes in length

• Critical incident response is charged at normal rate plus travel time at $80 per hour.

• Organisational Well Being Health Check is completed at or around the renewal date of the contract.

• Quarterly report provided to employer with non-specific details of EAP usage.

• Payment of invoices is required within 14 days.

• Annual Service Fee is invoiced on contract commencement and on renewal of contracted services as at the anniversary date of the contract.

• Annual Service Fee is non-refundable, however the contract may be terminated with 1 month notice.